Frequently Asked Questions
ALERT: HOLIDAY ORDERING & HOURS 2016
The last day to order to have your items guaranteed to arrive before Christmas is Dec 16th by 5pm PST. Of course, if you need a last minute horse gift, consider a gift card! Kicky Brand will be closed from Dec 20th, 2016 - Jan 4th, 2017 to be with our families and play with our ponies. If you need a special accommodation, please send us a note here and we'll do our best.
When will I get my order?
In-stock items: We make products twice a week and ship on Mondays and Thursdays expect during the Christmas holidays when we ship nearly every day. USA shipping times: 3-5 business days; International shipping times: 10-15 business days, not including time spent at customs/border inspection facilities. Please note that these time frames are an estimate and not a guarantee. Small business, fresh art, and handmade...these things take time!
Custom or wholesale orders: 2-3 week lead-time.
Any inquiries regarding the exact location of your package should be made to USPS directly with the tracking number you received in your email.
What size should I choose? What's the difference between "ladies" and "unisex" cuts?
Ladies tees have a more curvy cut whereas the unisex cut is a bit more roomy. Both are fairly true to size. Still have more questions? Check out our size chart and a trick to choose your perfect size.
What's your refund policy?
We hope you love your Kicky Brand purchase, but if for any reason you do need to return or exchange send us a note here and send your item(s) back First Class Mail within 14 days of receiving the product to the address below:
11326 Sheldon St.
Sun Valley, CA 91352
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are nonrefundable.Who is the artist and does she really create all this stuff?
Kellie Lewis is the artist, Co-Founder, and Creative Director. She's an award-winning artist, animator, sculptor, and children's book illustrator. You find out more about her here.Do you license your work?
Yes! We currently have licensing deals with big companies and major organizations. If you're interested in licensing our work, you'll need to join Art Licensing Show as an approved licensee in order to be view all of Kellie's collections. Fun hint: there's more than just horse stuff!How can I get in contact with the artist for an interview?
We do! You can download our application here and send it to wholesale[at]kickybrand[dot]com. At this time, only clothing and greeting cards are available for wholesale. Minimum first order is $250, paid in advance.Do you ever donate items or money to horse or animal charities?
We're so happy you asked! Our entire team is made up of horse owners and pet lovers. Part of our proceeds are gifted to local organizations, charities, and rescues. For announcements about new charities (we rotate monthly) please sign up for our newsletter. Have a request? Just shoot us a note on our form here.
Can I use your artwork?
In a word, no. However, if you'd like to license any of the art, please contact us and we'd be happy to chat about options. Here's our official notice: All artwork within KickyBrand.com, KellieLewis.com and any affiliated social media channel is protected under copyright law. Please don't modify, reproduce, alter, or otherwise use artwork by Kellie Lewis or Kicky Brand in any way without written permission and executed contract. We do license our products so it is entirely possible you would be infringing not only on our copyright, but a contract with another company.